1. Booking amount
The booking amount reserves event dates, commits availability and begins planning. After written booking confirmation it is generally non-refundable because the Studio may decline other work and incur preparation and staffing commitments. This is subject to applicable law and a fair assessment of the circumstances.
2. Cancellation by the Client
Cancellation must be sent in writing to prabindosadphotography@gmail.com and is effective when acknowledged. The Studio may retain the booking amount and additional amounts reasonably attributable to work already completed, non-recoverable supplier commitments, travel bookings, album/print production and loss connected with the reserved date. Any balance remaining after those deductions will be refunded.
3. Rescheduling
A request to move an event is subject to team availability and written confirmation. Where accommodated, eligible payments may be transferred to the new date. Changed rates and additional travel, accommodation, venue, permit or supplier costs may apply. If the Studio is unavailable on the proposed date, the booking is treated under the cancellation provisions unless a different written solution is agreed.
4. Cancellation by the Studio
If the Studio cannot provide the material services and cannot offer a suitable replacement or mutually acceptable reschedule, it will refund amounts received for the unperformed affected services. This does not prevent the Client from using other remedies available under applicable law.
5. Force majeure
For natural disaster, severe weather, government restriction, epidemic restrictions, civil disturbance, venue closure, major transport disruption, serious accident or similar events beyond reasonable control, both parties will first consider rescheduling, replacement or partial performance. Any credit or refund will reflect services completed, recoverable third-party amounts and unavoidable costs, subject to applicable law.
6. Completed and digital services
Payments for completed coverage, editing, consultation or delivered digital files are not refundable merely because of a change of mind or subjective creative preference where the work substantially matches the agreed scope and style. This does not apply to proven service deficiency or rights that cannot lawfully be excluded.
7. Albums, prints and physical goods
Custom albums, prints, drives and other personalised items cannot normally be cancelled after final design approval or production has begun. If an item arrives damaged, defective or materially different from the approved specification, notify us promptly with photographs and details. We will assess repair, replacement, correction or refund as appropriate.
8. Service concerns
Report a concern in writing within 7 days of the relevant delivery, identifying the affected files or service. We will first attempt a reasonable correction or re-performance where possible. If a material deficiency cannot reasonably be corrected, an appropriate proportionate refund for the affected service may be considered.
9. Duplicate or excess payments
Verified duplicate payments or clear overpayments will be returned to the original payment method or another mutually verified method. Please provide the transaction reference; never send full card credentials.
10. How refunds are calculated
Where a refund is due, the calculation may deduct completed work, approved additions, non-recoverable taxes or payment charges where lawful, committed personnel or suppliers, travel bookings and custom production already undertaken. We will explain the material calculation on request.
11. Processing time
Approved refunds are normally initiated within 10 business days after the amount and payment details are confirmed. Banks and payment providers may require additional time to credit the account. Refunds are normally returned to the original payer and method for security and accounting reasons.
12. Contact and disputes
Send requests with the client name, quotation number, event date, payment reference and reason to the email above. We will try to resolve concerns in good faith. The dispute and governing-law provisions in the Terms and Conditions apply, without restricting non-waivable consumer rights.